While attending #ALA2014 I had the privilege of attending an Alexander Street Press breakfast that was featuring Paul
Rusesabagina. For those of you who do not know, one of the notable things Paul has done is, hiding and protecting 1,268 Hutu and Tutsi refugees during the 1994 Rwandan Genocide.

During his talk he shared a few things he took away from the devastating experience. They are lessons that are useful in all places across all times.

(1) Power of words. With words you can kill or save lives. Be considerate and choose your words carefully.

(2) It doesn’t hurt to do favors. Favors come in all shapes in sizes. This can include words, social ties or financial support. If you have something to offer, offer it. Do it consistently and sincerely. It is like putting your money in a bank account. The favors you do for others can payoff ten-fold when times get tough.

(3) Never too bad. Sometimes we conclude that people are too bad. No matter how hard a heart is, it has a soft spot. Go into every part of the heart until you find the soft part. Once discovered it can be used to transform a person.

(4) All hands on deck. As a leader you need to get all stakeholders involved. It requires leaders to swallow their pride and sometimes mediate between opposing sides.

(5) Keep your emotions in check. A leader should always remain calm and focused. If the leader is not calm and focused who else will be?

Heartfelt lessons shared by Paul Rusesabagina. “Rusesabagina”, He who disperses enemies.